Voice

Whether it's UCassS or VoIP, Racom Business had got you covered

What is UcaaS?

UCaaS refers to the business communication technologies platform that streamlines internal and external communication. Gone are the days of single conference room calls connected two offices with a traditional telephone - now, providers like Zoom and Nextiva are household names, delivering convenient web conferencing solutions and tools to keep people connected all over the world.

Different methods of communication are needed for different purposes - you don’t need a video conference when touching base with a colleague, but a great instant messaging program is the perfect chat solution to communicate with your team internally. It’s a great platform to instantly get answers, share ideas, brainstorm, and collaborate.


Screen share is another useful function for businesses today. Through screen sharing, you can show teammates or clients what’s happening in real time on your screen, which is great when giving demos, training, or presentations.


Project management tools help managers and team leads keep track of workflow, allowing you to see who is assigned to what task, what the workflow looks like, and where you’re at in the project timeline.

Why does unified communications stand out?

While these are all powerful remote work tools, unified communications allows you to effortlessly integrate everything - chat, video, project management, and screen sharing - into one experience. This seamless integration is one of the most powerful features of a unified communications tool, and with many UCaaS platforms, you can integrate with important software and CRMs like Salesforce and Microsoft Oracle.

Unified communications at a glance

85%  improves productivity

84%  accelerates decision making

83%  improves the customer experience

82%  boosts innovation


*source: Frost & Sullivan study on Unified Communication and collaboration

VoIP phone systems

From boosting productivity and efficiency to benefiting from significant cost savings, SMBs benefit from VoIP phone systems. A VoIP system not only supports unified communications, but also helps to minimize the complexities and limitations of tradition phone-based systems.

Our process

In order to find the best solution for your organization, we begin with a thorough consultation and audit to better understand your needs. Our assessment covers:

  • Evaluation of your infrastructure
  • Understanding your needs, goals, and budget
  • Learning your cabling requirements and bandwidth


Working with Racom means leveraging our powerful network of service providers and vendors to build comprehensive solutions and recommendations for your organization.

We make the complex, simple

When you’re making a big change to your business system, generally complications follow. We’re here to ensure making the move from your traditional phone system to an IP-based system is a simple transition that makes sense.

We design the infrastructure and completely customize it to your needs, keeping safety, security, and ease of use at top of mind. We will:

  • use your existing systems’ assets whenever possible
  • tailor your VoIP features and tools so it makes sense for your business operations
  • maximize your benefits through strategic applications
  • set you up for success for unified communication or cloud-based technologies
  • seamlessly migrate to VoIP
  • establish strong foundation of security, configuration, and call flow


When your network is outdated, your whole business suffers. We’ll keep you current with the times so you can flourish with internal communication and better engage with your customers.